This ensures you don’t incur extra charges in case you want to change your plan. Our 30– day money– back guarantee provides that if, for any reason, you are not completely satisfied with any Verizon High Speed Internet product, you may cancel your service within 30 days of your service ready date and receive a refund for any fees you have paid to Verizon Online.Verizon FiOS is a purely fiber optic internet connection which ensures high reliability and top speeds with no buffering or downtime. Does Verizon have a 30 day money back guarantee?Īnswer: Yes. You must call Customer Service to cancel service. Returning your merchandise does not automatically terminate your service. Please search Return Policy on for more details. If you purchased your merchandise in a Verizon Wireless store, you can return it to any Verizon Wireless store. Please be aware they may just be a customer rep who will try to sell you anything to keep you getting service. However if you call the 1-800- VERIZON between 8 am till 5 pm Eastern Daylight Time simply say “ cancel service” will direct you to a retention representative.
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Re: Removal of TV but keep internet services How do I cancel Verizon TV and keep Internet? To see if you have a Comcast-approved modem, or to find out which modem is right for yourlevel of Internet service, look for its name. If you choose to use a modem, youwill also need to use a router to complete yourwireless network. Do I need a modem and router for Comcast? This device takes the fiber optic signals coming fromthe Verizon backbone and translates them for use withdevices in your house. It’s that bulky box the Verizon technician installs for FiOS Internet, TV,and phone. ONT stands for “Optical NetworkTerminal” ( ONT). Hang on to the receipt in case VZ tries to bill you for the old router. If you want to return it, you can drop it off at a FIOS store or at a UPS store. Visit us to exchange your existing equipment at an XfinityStore or Comcast Service Center.
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